Orders
How do I place an order?
Browse our collection, select your desired items with size and color, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement by contacting support@gtcoi.com. After this window, orders enter our fulfillment process and cannot be changed.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier website.
What if my order arrives damaged?
Please contact support@gtcoi.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund.
Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. Processing time is 1-2 business days.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $150 within the continental United States.
Do you ship internationally?
We currently ship to the United States, Canada, United Kingdom, and most European countries. International shipping times vary by destination.
What shipping carrier do you use?
We use USPS, FedEx, and UPS depending on your location and selected shipping method.
Returns
What is your return policy?
We offer a 30-day return policy for items in their original condition with all tags attached. Visit our Return Policy page for full details.
How do I initiate a return?
Email support@gtcoi.com with your order number and the items you wish to return. We will send you a return authorization and prepaid shipping label.
How long does the refund take?
Refunds are processed within 5-7 business days of receiving your return. Please allow an additional 2-5 business days for your bank to post the refund.
Can I exchange for a different size?
Yes, we offer free exchanges for different sizes or colors. Contact our support team to initiate an exchange.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. All transactions are secured with SSL encryption.
Is my payment information secure?
We use industry-standard SSL encryption to protect your payment information. We do not store full credit card details on our servers.
Do you offer payment plans?
We currently do not offer payment plans. Full payment is required at the time of purchase.
General
How do I choose the right size?
Each product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing with our size chart for the best fit.
How should I care for my garments?
Care instructions are provided on each product page and on the garment care label.
Do you have a loyalty program?
We are currently developing a loyalty program. Subscribe to our newsletter to be the first to know when it launches.
How can I contact customer support?
You can reach us at support@gtcoi.com or through our Contact page. Support hours are Monday-Friday 9AM-6PM EST and weekends 10AM-4PM EST.