30-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return most items within 30 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Unworn, unwashed, and in original condition
- All original tags attached
- Original packaging included
- No signs of wear, alterations, or damage
How to Return
- Contact our customer support at support@gtcoi.com with your order number.
- Receive your return authorization and prepaid shipping label.
- Package the item(s) securely with all tags attached.
- Drop off at your nearest shipping carrier location.
- Track your return using the provided tracking number.
Refund Process
Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Please allow an additional 2-5 business days for your bank or credit card company to post the refund.
Exchanges
Need a different size or color? We offer free exchanges on all domestic orders. Contact our support team to initiate an exchange, and we will ship your replacement once the original item is received.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Items that have been worn, washed, or altered
- Items returned without original tags or packaging
- Items returned after the 30-day return window
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@gtcoi.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.